FAQs

FAQs

Sizing

&nbsp
&nbsp

Ordering, Shipping, Warranty, & Returns

&nbsp

Your Ventum is built specifically to your order. As such, lead time varies depending on the build specs and component availability. Please reach out to support@ventumracing.com for more information.

&nbsp

It can take up to 30 days to process a return.

&nbsp

For Standard shipping in the continental US, Ventum uses a custom, oversized bike box and the bike will arrive 98% assembled. You simply need to install the wheels and seatpost and you’ll be ready to ride. Torque wrench is required.

For bikes shipped outside of the continental US, the bike will arrive 85% assembled. Upon delivery, you will need to install the wheels, seatpost, and the stem onto the steerer tube.

&nbsp

Financing & Trade-Ups

&nbsp

Ventum is partnered with The Pro's Closet for trade-ups. If you're interested in trading-in your current bike to receive a discount on a new Ventum, please follow these steps:

1. Do not place an order on our site until Ventum Support has arranged a trade-up assessment of your current bike with The Pro's Closet.

2. Email support@ventumracing.com the following:

  • Make, model, size, and approximate year of your current bike or frameset*.
  • Hi-resolution profile photos of the bike's drive-side and non-drive-side.
  • The bike's serial number.
  • List any upgrades made from the stock build, and whether those will be included on the trade-in bike.

3. We'll submit your bike to The Pro's Closet for a trade-up valuation, and share their offer with you. You can also submit your bike directly on The Pro's Closet's website, and share that offer with support@ventumracing.com

4. If The Pro's Closet makes an offer on your bike and you'd like to proceed, we'll email you a custom invoice for your new Ventum, and discount the order total by the trade-up value.

5. Your trade-up bike will need to be boxed and shipped directly to The Pro's Closet within two weeks. A shipping label will be emailed to you within a day or two.

*The trade-up bikes or framesets must be located in the continental United States. We cannot accept a trade-up outside of the lower 48.

&nbsp

Yes, we offer financing through Klarna for most customers in the USA.

&nbsp

Prices online are listed in USD, and Ventum does ship internationally for $299.

General Product Information

&nbsp

Frame, fork, integrated handlebar (you will tell us your bar width/stem length), stem, and seatpost (you can request 25mm setback, or 0mm setback).

&nbsp

Ventum does not provide quotes on bike weights, as custom builds vary immensely due to our options available to upgrade components. Please reach out to support@ventumracing.com with further questions pertaining to weight figures regarding bike builds.

&nbsp

Ventum One Disc - 28mm max (700x28C)

NS1 - Tires measuring up to 30mm in width (700x30C)

GS1 - Tires measuring up to 42mm in width (700x42C) *The GS1 can run 650b wheels, with tires measuring up to 48mm in width)

&nbsp

NS1 and Ventum One Disc builds will be set up tubeless when upgraded to carbon wheelsets, and shipped fully assembled.

All GS1 builds will be set up tubeless with any wheelset when shipped fully assembled, regardless of the wheelset.

Ventum typically does not install tubeless sealant in the tires when the bike is shipped in a box, but does include two small bottles of sealant.

The NS1 and Ventum One Disc, when paired with our alloy wheelsets, will be set up with clincher tires and inner tubes.

&nbsp

The NS1 is typically equipped with 700x28C tires. The specific tire is subject to change depending on availability. Reach out to support@ventumracing.com for more information

The GS1 will be equipped with tubeless gravel tires, typically on size 700x42C

&nbsp

Ventum does not offer custom paint options, but we do offer an array of color options for each bike type.

&nbsp

Please send us the model and size you are looking to test and we will help set up your demo ride. If we don't have your size available in our fleet, we can recommend a local partner who does.

&nbsp

We do not build and ship bikes without wheels. The alloy training wheels are included in the cost of each bike and cannot be removed for a discount.

&nbsp

Currently, chainrings and cassettes are offered in one option for each groupset due to ongoing supply chain issues with the cycling industry.

&nbsp

Yes. Please reach out to support@ventumracing.com to request which seatpost you prefer. Ventum will use the 25mm setback seatpost by default. NS1 and GS1 seatposts are interchangeable.

&nbsp

The NS1 and GS1 typically feature a Fizik Tempo Argo saddle. The Ventum One Disc uses an ISM tr-specific saddle. Specific saddle models are subject to change based on availability.

&nbsp

Yes. We use a Ritchey 1-bolt saddle clamp on our Ventum models. To install a carbon-railed saddle, you must purchase and install Ritchey’s “carbon” clamp: https://ritcheylogic.com/bike/seatposts/wcs-carbon-1-bolt-seatpost-clamp

&nbsp

Yes, we can usually do that, via a custom invoice. The Carbon color is a $200 additional cost.

&nbsp

NS1 builds with the SRAM Rival AXS groupset are equipped with a traditional two-piece alloy handlebar and stem, and partial internal cable integration. All higher-end NS1’s builds come equipped with Ventum’s one-piece integrated carbon handlebar and stem with complete internally-routed cables.

&nbsp

Typically no, however, definitely reach out to support@ventumracing.com for more information.

&nbsp

Several options are available on the market, and will require a center-mount “integrated” mount. Ventum recommends the Bar Fly Race Spoon computer mount for our integrated handlebars.

&nbsp

Ventum does not have any recommended clip-on aero bars, as they have not been tested with the integrated handlebar, and the aerodynamic profile of the bars may result in issues with installation and fit.

&nbsp

The new 12-speed Shimano power meter cranks have been difficult to source. Ultegra power meter cranks are not available at this time, however some Dura Ace power meters might be available. Reach out to support@ventumracing.com for more information

&nbsp

Ventum does not offer this as an upgrade option. However, the Sram Rival power meter upgrade kit can be purchased separately from bike retailers.

&nbsp

The sizes of these items are typically determined by your frame size, and are subject to change, based on availability. Reach out to support@ventumracing.com to request specific sizes, which we’ll install provided that they’re in stock when your bike is built.