Ordering, Shipping, Warranty, & Returns
Lead time varies depending on the build specs and component availability. Please reach out to firstname.lastname@example.org for more information.
It can take up to 30 days to process a return or refund.
For Standard shipping in the continental US, Ventum uses a custom, oversized bike box and the bike will arrive 98% assembled. You simply need to install the wheels and seatpost and you’ll be ready to ride. A Torque wrench is required.
For bikes shipped outside of the continental US, the bike will arrive 85% assembled. Upon delivery, you will need to install the wheels, seatpost, and the stem onto the steerer tube.
General Product Information
Your frameset order will include the frame, fork, seatpost, headset assembly, and thru axles. NS1 frameset typically come with a 25mm setback seatpost, whereas the GS1 frame comes with a zero-offset (straight) seatpost.
Ventum One Disc framesets come with the complete cockpit (base bar, aero extensions, arm pads, etc).
NS1 framesets do not include our integrated, one-piece handlebar. Those can sometimes be purchased separately if our inventory allows for it. Contact email@example.com for more information
Ventum does not provide quotes on bike weights, as custom builds vary immensely due to our options available to upgrade components. Please reach out to firstname.lastname@example.org with further questions pertaining to weight figures regarding bike builds.
Ventum One Disc - 28mm max (700x28C)
NS1 - Tires measuring up to 35mm in width (700x35C)
GS1 - Tires measuring up to 48mm in width (700x48C) *The GS1 can run 650b wheels, with tires measuring up to 51 mm in width)
NS1 and Ventum One Disc builds will be set up tubeless when upgraded to carbon wheelsets. Alloy wheels are setup with inner tubes and clincher tires.
All GS1 builds will be set up tubeless regardless of the wheelset.
The NS1 is typically equipped with 700x28C or 700x30C tires. The specific tire is subject to change depending on availability. Reach out to email@example.com for more information.
The GS1 will be equipped with tubeless gravel tires, typically on size 700x42C
Ventum does not offer custom paint options, but we do offer an array of color options for each bike type.
Please contact Ventum Support with the model and size you are looking to test and we will help set up your demo ride. If we don't have your size available in our fleet, we can recommend a local partner who does.
We do not build and ship bikes without wheels. The alloy training wheels are included in the cost of each bike and cannot be removed for a discount.
Currently, chainrings and cassettes are offered in one option for each groupset due to ongoing supply chain issues with the cycling industry.
Yes. Please reach out to firstname.lastname@example.org to request which seatpost you prefer. Ventum will use the 25mm setback seatpost by default. NS1 and GS1 seatposts are interchangeable.
The NS1 and GS1 typically feature a Fizik Tempo Argo saddle. The Ventum One Disc uses an ISM tri-specific saddle. Specific saddle models are subject to change based on availability.