FAQs

FAQs

Sizing

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Ordering, Shipping, Warranty, & Returns

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Lead time varies depending on the build specs and component availability. Please reach out to support@ventumracing.com for more information.

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It can take up to 30 days to process a return or refund.

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For Standard shipping in the continental US, Ventum uses a custom, oversized bike box and the bike will arrive 98% assembled. You simply need to install the wheels and seatpost and you’ll be ready to ride. A torque wrench is required.

For bikes shipped outside of the continental US, the bike will arrive 85% assembled. Upon delivery, you will need to install the wheels, seatpost, and the stem onto the steerer tube.

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Financing

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Yes, we offer financing through Klarna for most customers in the USA.

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Prices online are listed in USD, and Ventum does ship internationally for $299.

General Product Information

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Your frameset order will include the frame, fork, seatpost, headset assembly, and thru axles. NS1 frameset typically come with a 25mm setback seatpost, whereas the GS1 frame comes with a zero-offset (straight) seatpost. 

Ventum One Disc framesets come with the complete cockpit (base bar, aero extensions, arm pads, etc).

NS1 framesets do not include our integrated, one-piece handlebar. Those can sometimes be purchased separately if our inventory allows for it. Contact support@ventumracing.com for more information

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Ventum does not provide quotes on bike weights, as custom builds vary immensely due to our options available to upgrade components. Please reach out to support@ventumracing.com with further questions pertaining to weight figures regarding bike builds.

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Ventum One Disc - 28mm max (700x28C)

NS1 - Tires measuring up to 35mm in width (700x35C)

GS1 - Tires measuring up to 48mm in width (700x48C) *The GS1 can run 650b wheels, with tires measuring up to 51 mm in width

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All Ventum builds are set up with tubless tires and sealant.

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The NS1 is typically equipped with 700x28C tires. The specific tire is subject to change depending on availability. Reach out to support@ventumracing.com for more information

The GS1 will be equipped with tubeless gravel tires, typically on size 700x42C. Zipp's EXPLR gravel wheels come with 700x45C tires.

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Ventum does not offer custom paint options, but we do offer an array of color options for each bike type.

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Please contact Ventum Support with the model and size you are looking to test and we will help set up your demo ride. If we don't have your size available in our fleet, we can recommend a local partner who does.

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We do not build and ship bikes without wheels. The alloy training wheels are included in the cost of each bike and cannot be removed for a discount.

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Currently, chainrings and cassettes are offered in one option for each groupset due to ongoing supply chain issues with the cycling industry.

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Yes. Please reach out to support@ventumracing.com to request which seatpost you prefer. Ventum uses the 25mm setback seatpost by default on NS1s, and zero-setback posts on GS1s. NS1 and GS1 seatposts are interchangeable.

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The NS1 and GS1 typically feature a Fizik Tempo Argo saddle. The Ventum One Disc uses an ISM tri-specific saddle. Specific saddle models are subject to change based on availability.

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Yes. We use a Ritchey 1-bolt saddle clamp on our Ventum models. To install a carbon-railed saddle, you must purchase and install Ritchey’s 7x10 “carbon” clamp: https://ritcheylogic.com/bike/seatposts/wcs-carbon-1-bolt-seatpost-clamp

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NS1 builds with the SRAM Rival AXS and Shimano 105 groupset are equipped with a traditional two-piece alloy handlebar and stem, and partial internal cable integration. All higher-end NS1’s builds come equipped with Ventum’s one-piece integrated carbon handlebar and stem with complete internally-routed cables.

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Typically no, however, definitely reach out to support@ventumracing.com for more information.

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Ventum's integrated bars, the CR2 and CR5, will require a center-mount "integrated" mount. Ventum recommends our own Ventum computer mount. Only compatible with the current (2nd Generation) Integrated bar/stem). Contact support@ventumracing.com for more information.

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Ventum does not have any recommended clip-on aero bars, as they have not been tested with our integrated handlebar, and the aerodynamic profile of the bars may result in issues with installation and fit. Ventum recommends using a more traditional 2-piece bar and stem configuration with round bars if you’d like to use clip-on aero bars.

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The new 12-speed Shimano power meter cranks have been difficult to source. Ultegra power meter cranks are not available at this time, however some Dura Ace power meters might be available for an additional cost. Reach out to support@ventumracing.com for more information

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Ventum does not offer this as an upgrade option. However, the Sram Rival power meter upgrade kit can be purchased separately from bike retailers.

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The sizes of these items are typically determined by your frame size, and are subject to change, based on availability. Reach out to support@ventumracing.com to request specific sizes, which we’ll install provided that they’re in stock when your bike is built.