While Ventum offers global shipping for your purchases, it is the recipient’s responsibility to ensure that the destination country allows for the lawful importation of Ventum products. Laws and regulations of the destination country dictate what import taxes, fees, and customs duties are applicable to the purchases. All import taxes, fees, and customs duties are the responsibility of the recipient as the importer of record. Ventum cannot foresee when purchases will be subject to additional customs clearance requirements, and cannot affect how they will be applied. Additional customs clearance requirements may extend the delivery date past the original estimate. Please contact the customs officials of the destination country for more information on their policies.
PRE-ORDERS / ORDERS NOT YET PROCESSED
FOR ORDERS SHIPPED AND RECIEVED
RETURNS WITHIN 30 DAYS
RETURNS AFTER 30 DAYS
Ventum does not accept returns after 30 days from the date the item was received. If you received your order more than 30 days ago, and would like further assistance, please send an email to [email protected] and provide the following information:
the ventum assurance
At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance.
If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!
Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike at our headquarters in Utah before shipping, giving you the peace of mind that your Ventum is ready to go out of the box.
Fine Print should be in the Returns section
Submit a return request to [email protected] with your order # and our support team will respond to your request.
Send your order directly back to Ventum Headquarters: 2775 S US40 Heber City, Utah 84032 using the Ventum box it came in.
Please allow 5-7 business days to process a return after it arrives at our headquarters.You will receive an email confirmation when your return is received and processed.
1. PICK YOUR DREAM BIKE
Choose your Ventum dream bike like the Limited Edition NS1
2. SELECT ONE OF OUR FINANCING PARTNERS AT CHECKOUT
Proceed to checkout and then select the “Klarna – Pay over time” if you’re in the United States or select “PayBright- payment plans” if you’re in Canada. Fill in some basic information off the top of your head to instantly find out if you are eligible. If so, you can select your payment option to finance your new Ventum. Once you complete your purchase, our financing partner will email you all the details.
3. BIKE NOW, PAY LATER
Enjoy your new Ventum bike, and the convenience of paying over time. Check your account balance, make payments, and manage your account through our financing partners.