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The ventum assurance
At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance.
If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!
Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike at our headquarters in Utah before shipping, giving you the peace of mind that your Ventum is ready to go out of the box.
Fine Print should be in the Returns Section
Submit a return request to [email protected] with your order # and our support team will respond to your request.
Send your order directly back to Ventum Headquarters: 2775 S US40 Heber City, Utah 84032 using the Ventum box it came in.
Please allow 5-7 business days to process a return after it arrives at our headquarters. You will receive an email confirmation when your return is received and processed.
trade up
1. PICK YOUR DREAM BIKE
Choose your Ventum dream bike
2. GET CREDIT FOR YOUR OLD BIKE
Email [email protected] the following:
1. Model year of your current bike
2. Full profile photo of the drive side of the bike
3. Full profile photo of the non-drive side of the bike
4. Any upgrades made from the stock build and whether those will be traded in
3. TRADE UP
Your Ventum concierge will coordinate with you to finalize your order. We’ll make arrangements for you to receive your new Ventum bike and ship your old bike to The Pro’s Closet.
pay over time
1. PICK YOUR DREAM BIKE
Choose your Ventum dream bike
2. SELECT ONE OF OUR FINANCING PARTNERS AT CHECKOUT
Proceed to checkout and then select the “Klarna – Pay over time” if you’re in the United States or select “PayBright- payment plans” if you’re in Canada. Fill in some basic information off the top of your head to instantly find out if you are eligible. If so, you can select your payment option to finance your new Ventum. Once you complete your purchase, our financing partner will email you all the details.
3. BIKE NOW, PAY LATER
Enjoy your new Ventum bike, and the convenience of paying over time. Check your account balance, make payments, and manage your account through our financing partners.